An Introduction to Customer Centricity
In the knowledge economy of today, customers are treated nothing less than kings in most kinds of businesses. Nowadays, customers are well-informed, and they demand precisely the things they need when it comes to products and services.
To serve the customers well, the employees in a service providing organisation need to maintain a sense of customer centricity. Customer-centric organisations are necessary to function and thrive well in this competitive world. As a significant portion of the profits depends on the sales, it is essential to focus on the customers, understanding their current needs along with keeping their future needs in mind.
Keeping this aspect in mind is very important as it has a direct role to play in the success of a company. It is not an easy job to understand customers. As the people are diverse, their needs are also very different. With time, the demands keep changing or evolving. In order to be effectively translating customer expectations into employee behaviour, employees need to be aware of the importance of customer centricity. By taking up a micro-learning course on this topic, businesses will be able to make better relations with their customers, which is ultimately necessary for the growth of the company.
Course Content
The course will help people understand:
- The explanation behind the meaning of the term “customer centricity.”
- The different ways to make an organisation customer-centric.
Course Duration
7 to 10 minutes
Target Audience
- Best suited for the head of customer support centre
- Age group – 22 to 35 years
Available in:
- Video
Delivered Via:
- Intranet
- Internet