An Introduction to Active Listening
Listening can be seen as one of the fundamental skills people can use, especially in a workplace. Your listening skills will have a very intricate effect on your job effectiveness as well as the quality of relationships you build with others. It may not look like a big deal, given that we have been listening to all our lives. But, the truth is that we are not good at it. As mentioned earlier, this skill can be crucial when you want to converse with your customers, colleagues, or boss, and not being good at it can have adverse consequences.
Clearly, we all can benefit a lot from developing our listening skills. Being a better listener will help you in improving productivity as well as your ability to negotiate, persuade, and influence. Other than that, you also get to avoid misunderstandings and conflicts with other, be it your workplace or personal life. Taking up an Active Listening course will significantly help you ingaining insight regardingtheoretical and practical aspects of listening in order to make positive changes in your day to day work life.
Course Content
- Understanding the definition of active listening.
- Comprehending the benefits of active listening in a workplace.
- Using the appropriate techniques for practising active listening.
Course Duration
7 to 10 minutes
Target Audience
- Best suited for staff members and operational level managers.
- Age group – 19 to 35 years
Available in:
- Video
Delivered Via:
- Intranet
- Internet