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E-Learning in Telecommunications Sector

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Role of E-Learning in Telecommunications Sector

The telecommunications industry is evolving fast. Since recently, privatisation, deregulation, technological innovations and competition have brought in new methods of conducting business. The products of the telecom industry have become more diverse and complex. It requires diverse teams to work together. As such there is a need for stringent and fast training in this industry.

Challenges Faced By the Industry:

Employees have to be on their toes and provide the best customer service. It is an arduous daily task. Thus, there is a huge challenge to train employees for best customer service practices.

Most telecom companies develop different kinds of products within a short time. All employees must be made aware of these products and services.

The attrition rate in this industry is very high. There is a lot of fresh recruitment happening and as such, the need for comprehensive induction training.

Telecom products are sold by dealers, who also sell products of competitors. The staff of dealers need to be trained in all aspects of the products like sales and servicing.

Solutions provided by e-learning:

Human resource training: On the Job training for both new recruits as well as old hands to lay stress on work culture, company policy, processes, etc.

Customer-service training: E-learning can be used to train front office/back office customer relations staff on how to enhance customer satisfaction.

Sales of telecom products: It helps to train staff on various aspects of sales.

To manage this huge and diverse workforce, leadership training is necessary. Managers and supervisors will be given leadership training.

Are you completely in the dark about E-learning? Welcome to Dynamic Pixel. We offer customised cutting-edge solutions for all your training needs, particularly via e-learning.

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Dynamic Pixel

We provide end-to-end e-Learning solutions.
We will be very happy to provide solutions to you.

Find Us

Phone: 0120-4119119

Email: info@dynamicpixel.co.in

Clients' Voice

We had the opportunity to work with Dynamic Pixel on a POC. They did an amazing job. I found the team very collaborative, flexible and professional. Their rates are competitive and have a very positive attitude towards their work. The founder Udit has good leadership capabilities and you can trust him and his team to deliver a quality product in the agreed upon timelines. We look forward to developing a long term working relationship with them and highly recommend them if you are looking for a trustworthy partner."
Sudha Chandrasekharan / Founder and CEO - Learn-Skillz

Dynamic Pixel has contributed to 3Di and its growth by creating training videos based on our innovative curriculum. We found the response time and communication to be excellent."
Craig Hansen / Academic Director

The team was talented and quickly adapted to the ever changing demands of our software."
Craig Hansen / Academic Director

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